Governance
Internal Account Plan – 18 month rolling
Monthly review to reforecast with finance Balance accruals/releases
Quarterly presentation to Market SLT
progress/updates/issues/ROI/KPI success
client satisfaction ( annual survey for quantative
Updated SWOT –WaveCrest Delivery
clients’ business SWOT
new opportunities – markets/services
commercials – revs and Ebit versus plan and LM/LY
Account Managers personal development/learning
HR issues
Bad Debt
EXAMPLE FROM HEATHROW
